Terms of service

These terms are the agreement between EnrolHero ("EnrolHero", "we") and the business that uses EnrolHero ("the studio", "you").

1. The service

EnrolHero is online software for running a studio: enrolments, classes, attendance, packages, renewals, family pages, emails and related features. What a studio can use depends on its plan and add-ons, as shown on our pricing at the time.

2. Accepting these terms

You accept these terms when you ask us to set up your studio, sign in, or use EnrolHero. The person accepting must be able to bind the studio.

3. Your account

• You choose who in your studio can sign in and what they can do, and you are responsible for what they do in your account.
• Keep sign-in details private and tell us straight away at support@enrolhero.com if you think your account has been misused.

4. Plans, prices and payment

• New studios start on the Free plan. Paid plans are billed monthly or yearly, as chosen; fixed plans in advance, Pay as you grow after each month.
• We send an invoice; payment is due by bank transfer by the due date on it.
• A one-off set-up fee applies to some plans, as shown on the plan.
• Prices exclude GST. EnrolHero is not registered for GST; if it registers, GST will be added as required by law.
• We may change prices or plans with at least 30 days' notice by email. A change applies from your next billing period; if you don't accept it, you may end your subscription before it applies.

5. Late payment

If an invoice stays unpaid after it is due, your account may become read-only and later be paused. Paying the overdue amount lifts these limits. We tell you by email before each step.

6. Changing plan

An upgrade or a new add-on is charged for the part of the month left. We don't refund or credit downgrades or removals for the period already billed.

7. Plan limits

Each plan has limits on students, logins and emails. If you reach a limit, existing information stays, but you can't add more until you upgrade or are under the limit.

8. Your data

• Everything you and your families enter belongs to you. We use it only to provide EnrolHero to you.
• You are responsible for having the right to collect and use it, including any consent needed from families, and for giving families a privacy notice.

9. Support access

Our staff can see or change your account only when your studio allows a support session. Sessions are time-limited and recorded in your history.

10. Emails

We send emails for your studio from an EnrolHero address or, with the add-on, from your own email account. You must only send emails families expect, and follow the Spam Act 2003.

11. Availability and changes

We aim to keep EnrolHero available at all times but don't guarantee it, and we improve it over time. If we remove a feature you pay for, we'll tell you at least 30 days in advance and adjust your price.

12. Ending

• You can stop using EnrolHero at any time by telling us. Paid periods are not refunded.
• We can end or suspend your account if you seriously breach these terms and don't fix it within 14 days of notice, or straight away if your use puts others at risk or breaks the law.
• After your account ends, you can ask for a copy of your data within 30 days. After that we delete it, apart from what the law requires us to keep.

13. Liability

• Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded.
• Apart from those rights, EnrolHero is provided as it is, and we are not liable for indirect or consequential loss, lost profits or lost data you could have kept a copy of.
• Our total liability in any 12 months is limited to the fees you paid us in that time.

14. General

These terms are governed by the law of New South Wales, Australia. We may update them with at least 30 days' notice by email for any change that reduces your rights. Contact: EnrolHero, support@enrolhero.com.

Last updated: 6 November 2026.